Question 1

What analytics data can I track?

Accepted Answer

Our analytics engine is comprehensive. You can track the total number of scans, unique visitors, scan locations (city/country), device type (brand/OS), and time/date of scans. This data is visualized in easy-to-read charts to help you measure ROI.

Question 2

Can I download QR codes in vector format?

Accepted Answer

Yes, Professional and Enterprise plans allow you to download QR codes in SVG vector format. These are essential for professional printing as they can be resized to any dimension (from business cards to billboards) without losing quality.

Question 3

Does the platform support Bulk QR generation?

Accepted Answer

Yes, our Bulk Generator tool is a lifesaver for inventory management or event ticketing. You can upload a CSV file with thousands of unique URLs or data points, and our system will generate individual dynamic QR codes for each row in seconds.

Question 4

Do you support API access?

Accepted Answer

We offer a robust REST API for developers who want to integrate QR generation into their own applications. Our API allows you to programmatically create, update, and fetch analytics for QR codes, making it perfect for automated workflows.

Question 5

What types of QR codes can I create?

Accepted Answer

We support over 20 specialized QR types including URL, vCard (Digital Business Card), WiFi, PDF, App Store, MP3, Social Media, Email, SMS, Bitcoin, and more. Each type is optimized with specific attributes to deliver the best user experience.

Question 6

Can I password protect my QR codes?

Accepted Answer

Yes, for sensitive documents or exclusive content, you can enable password protection on your Dynamic QR codes. When scanned, users will be prompted to enter a password before they can view the destination content.

Question 7

Is there a limit to the file size for PDF/MP3 QRs?

Accepted Answer

We offer generous file size limits tailored to each plan. Generally, you can upload documents up to 20MB and audio files up to 10MB, which is sufficient for most menus, brochures, and audio guides. Enterprise plans offer even higher limits.

Question 8

Do you offer multi-user team collaboration?

Accepted Answer

Our Team features allow you to invite colleagues to your workspace. You can assign roles (Admin, Editor, Viewer), share folders, and collaborate on campaigns without sharing login credentials, keeping your account secure.

Question 9

How reliable is your service uptime?

Accepted Answer

We maintain a 99.9% uptime SLA (Service Level Agreement). Our infrastructure is built on enterprise-grade AWS servers with redundant load balancing and global CDN distribution, ensuring your QR codes scan instantly anywhere in the world.

Question 10

Are the QR codes compatible with all scanners?

Accepted Answer

We adhere strictly to the ISO 18004 international standard for QR code generation. This ensures 100% compatibility with every QR code scanning app and native camera reader on iOS and Android devices, guaranteeing a seamless user experience.

Question 11

Do you use a global CDN?

Accepted Answer

Yes, all our static assets and redirect services are accelerated by a global Content Delivery Network (Cloudflare). This means that whether your user is in Tokyo, New York, or London, the scan redirect happens in milliseconds.

Question 12

What is the error correction level?

Accepted Answer

Our generator uses adaptive error correction (Levels L, M, Q, H). By default, we optimize for 'High' (H) error correction, allowing up to 30% of the code to be damaged or covered (e.g., by a logo) while still remaining readable.

Question 13

Can I integrate with Google Analytics?

Accepted Answer

Yes, you can input your Google Analytics G-Tag ID directly into our dashboard. This passes scan events to your GA4 property, allowing you to view QR interactions alongside your other web traffic data in a unified dashboard.

Question 14

Do you support retargeting pixels?

Accepted Answer

Absolutely. You can add Facebook Pixel, LinkedIn Insight Tag, and Google Ads ID to your dynamic QR codes. This builds a custom audience of users who scanned your physical codes, allowing you to retarget them with digital ads later.

Question 15

Is the API documentation public?

Accepted Answer

Yes, our API documentation is fully public and interactive (Swagger/OpenAPI). You can test endpoints, view response schemas, and generate code snippets in multiple languages directly from our developer portal.

Question 16

How secure are the short links?

Accepted Answer

All our short links are served over HTTPS with TLS 1.3 encryption. We also employ advanced threat detection to prevent our platform from being used for phishing or malware distribution, ensuring a safe ecosystem for all users.

Question 17

What happens if your service goes down?

Accepted Answer

We have comprehensive disaster recovery protocols. Our data is replicated across multiple geographic zones. In the extremely rare event of a primary system failure, our failover systems activate automatically to minimize downtime.

Question 18

Can I export raw data?

Accepted Answer

Yes, you own your data. You can export complete CSV logs of every individual scan event, including timestamps, IP (anonymized), agent string, and location, giving you the freedom to perform custom analysis in Excel or Tableau.

Features

Core Features

Dynamic QR Codes

Analytics & Tracking

Custom Design

Bulk Creation

Team Collaboration

Integrations

API Access

Affiliate Program

Zapier Integration

QR Code Types

Social Media QR Codes

Business Contact QR Codes

Content & File QR Codes

Utility QR Codes

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Frequently Asked Questions

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