Question 1

What is a QR Code and how does it work?

Accepted Answer

A QR (Quick Response) code is a two-dimensional barcode that stores information in a matrix of black and white squares. When scanned by a smartphone tracking camera, it instantly decodes the data—such as a website URL, contact card, or text—and triggers an action like opening a link or connecting to WiFi. It's a bridge between the physical and digital worlds.

Question 2

Do your QR codes expire?

Accepted Answer

Our static QR codes (like plain text or WiFi) never expire—they work forever because the data is embedded directly into the pattern. Dynamic QR codes (which allow tracking and editing) remain active as long as your subscription is valid. We offer generous grace periods and data retention policies for paused accounts.

Question 3

Can I use the generated QR codes for commercial purposes?

Accepted Answer

Absolutely. All QR codes generated with QR Smart Code, including those on our free plan, are fully licensed for commercial usage. You are free to print them on product packaging, billboards, marketing materials, and corporate assets without any attribution requirements or hidden fees.

Question 4

Is there a limit to how many times a QR code can be scanned?

Accepted Answer

On our paid plans, we offer generous scan limits that accommodate most business needs. We believe your success shouldn't be capped. For our free tier, we offer a generous monthly scan limit that accommodates most small business needs. If you expect viral traffic, upgrading ensures uninterrupted service and advanced analytics.

Question 5

What is the difference between Static and Dynamic QR codes?

Accepted Answer

Static QR codes encode data directly into the pattern; once printed, they cannot be changed. Dynamic QR codes store a short redirect URL, allowing you to update the destination content anytime without reprinting the code. Dynamic codes also enable powerful features like scan tracking and analytics.

Question 6

How do I scan a QR code?

Accepted Answer

Most modern smartphones have built-in QR scanners in their native camera apps. simply open your camera and point it at the code. A notification will pop up to open the link. For older devices, plenty of free, secure QR scanning apps are available on the App Store and Google Play Store.

Question 7

Can I customize the design of my QR code?

Accepted Answer

Yes! Our advanced design studio lets you break away from the standard black-and-white box. You can change colors to match your brand palette, modify the eye shapes/patterns, add a call-to-action frame (like 'Scan Me'), and even embed your company logo in the center for better brand recognition.

Question 8

What happens if I print a QR code and then change the link?

Accepted Answer

If you used a Dynamic QR Code, you are safe! You can simply log in to your dashboard, edit the destination URL, and save. The physical printed code remains exactly the same, but it will now redirect scanners to the new content immediately. This is perfect for correcting errors or updating campaigns.

Question 9

Do I need technical skills to use QR Smart Code?

Accepted Answer

Not at all. Our platform is designed with user-friendliness as a priority. Creating a QR code is as simple as pasting a link and clicking 'Create'. Our intuitive dashboard makes managing campaigns, viewing analytics, and customizing designs accessible to everyone, regardless of technical expertise.

Question 10

Can I create QR codes for social media?

Accepted Answer

Yes, we offer specialized QR types for all major social platforms including Instagram, Facebook, LinkedIn, TikTok, and Twitter. We also provide a 'Link in Bio' solution that aggregates all your social profiles into a single, mobile-optimized landing page accessible via one QR code.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as PayPal for secure international transactions. For Enterprise plans, we can also arrange invoicing and bank transfers upon request.

Question 12

Can I cancel my subscription at any time?

Accepted Answer

Yes, we believe in earning your business every month. You can cancel your subscription instantly from your account settings with no questions asked. Your premium features will remain active until the end of your current billing period.

Question 13

What happens to my QR codes if I downgrade to the free plan?

Accepted Answer

If you downgrade, your Dynamic QR codes will remain active but may be subject to the scan limits of the free plan. You will also lose access to advanced analytics data and custom design editing for those codes. We recommend downloading your data before downgrading.

Question 14

Do you offer discounts for non-profits or educational institutions?

Accepted Answer

Yes! We are proud to support education and charitable causes. valid non-profit organizations and educational institutions are eligible for significant discounts on our annual plans. Please contact our support team with your documentation to apply.

Question 15

Are there any setup fees or hidden charges?

Accepted Answer

Never. Our pricing is 100% transparent. The price you see on the pricing page is exactly what you pay. There are no setup fees, cancellation fees, or hidden 'maintenance' charges. All features listed in your plan are included.

Question 16

Can I change my plan later?

Accepted Answer

Absolutely. You can upgrade or downgrade your plan at any time directly from your dashboard. Upgrades take effect immediately (pro-rated), while downgrades apply at the start of the next billing cycle.

Question 17

How does the money-back guarantee work?

Accepted Answer

We want you to be completely satisfied. If you're not happy with our service for any reason within the first 30 days of your paid subscription, simply contact us for a full refund. We prioritize customer satisfaction above all else.

Question 18

Do scan limits apply to the account or per QR code?

Accepted Answer

Scan limits (if applicable to your plan) are calculated on an account-wide basis per month. This gives you flexibility to have one highly viral campaign or many smaller ones without worrying about individual code caps.

Question 19

Is VAT/Tax included in the price?

Accepted Answer

Prices listed are exclusive of VAT/Sales Tax. The applicable tax rate will be calculated during checkout based on your billing location and local tax regulations, ensuring full compliance with international tax laws.

Question 20

What analytics data can I track?

Accepted Answer

Our analytics engine is comprehensive. You can track the total number of scans, unique visitors, scan locations (city/country), device type (brand/OS), and time/date of scans. This data is visualized in easy-to-read charts to help you measure ROI.

Question 21

Can I download QR codes in vector format?

Accepted Answer

Yes, Professional and Enterprise plans allow you to download QR codes in SVG vector format. These are essential for professional printing as they can be resized to any dimension (from business cards to billboards) without losing quality.

Question 22

Does the platform support Bulk QR generation?

Accepted Answer

Yes, our Bulk Generator tool is a lifesaver for inventory management or event ticketing. You can upload a CSV file with thousands of unique URLs or data points, and our system will generate individual dynamic QR codes for each row in seconds.

Question 23

Do you support API access?

Accepted Answer

We offer a robust REST API for developers who want to integrate QR generation into their own applications. Our API allows you to programmatically create, update, and fetch analytics for QR codes, making it perfect for automated workflows.

Question 24

What types of QR codes can I create?

Accepted Answer

We support over 20 specialized QR types including URL, vCard (Digital Business Card), WiFi, PDF, App Store, MP3, Social Media, Email, SMS, Bitcoin, and more. Each type is optimized with specific attributes to deliver the best user experience.

Question 25

Can I password protect my QR codes?

Accepted Answer

Yes, for sensitive documents or exclusive content, you can enable password protection on your Dynamic QR codes. When scanned, users will be prompted to enter a password before they can view the destination content.

Question 26

Is there a limit to the file size for PDF/MP3 QRs?

Accepted Answer

We offer generous file size limits tailored to each plan. Generally, you can upload documents up to 20MB and audio files up to 10MB, which is sufficient for most menus, brochures, and audio guides. Enterprise plans offer even higher limits.

Question 27

Do you offer multi-user team collaboration?

Accepted Answer

Our Team features allow you to invite colleagues to your workspace. You can assign roles (Admin, Editor, Viewer), share folders, and collaborate on campaigns without sharing login credentials, keeping your account secure.

Question 28

How reliable is your service uptime?

Accepted Answer

We maintain a 99.9% uptime SLA (Service Level Agreement). Our infrastructure is built on enterprise-grade AWS servers with redundant load balancing and global CDN distribution, ensuring your QR codes scan instantly anywhere in the world.

Question 29

Are the QR codes compatible with all scanners?

Accepted Answer

We adhere strictly to the ISO 18004 international standard for QR code generation. This ensures 100% compatibility with every QR code scanning app and native camera reader on iOS and Android devices, guaranteeing a seamless user experience.

Question 30

Do you use a global CDN?

Accepted Answer

Yes, all our static assets and redirect services are accelerated by a global Content Delivery Network (Cloudflare). This means that whether your user is in Tokyo, New York, or London, the scan redirect happens in milliseconds.

Question 31

What is the error correction level?

Accepted Answer

Our generator uses adaptive error correction (Levels L, M, Q, H). By default, we optimize for 'High' (H) error correction, allowing up to 30% of the code to be damaged or covered (e.g., by a logo) while still remaining readable.

Question 32

Can I integrate with Google Analytics?

Accepted Answer

Yes, you can input your Google Analytics G-Tag ID directly into our dashboard. This passes scan events to your GA4 property, allowing you to view QR interactions alongside your other web traffic data in a unified dashboard.

Question 33

Do you support retargeting pixels?

Accepted Answer

Absolutely. You can add Facebook Pixel, LinkedIn Insight Tag, and Google Ads ID to your dynamic QR codes. This builds a custom audience of users who scanned your physical codes, allowing you to retarget them with digital ads later.

Question 34

Is the API documentation public?

Accepted Answer

Yes, our API documentation is fully public and interactive (Swagger/OpenAPI). You can test endpoints, view response schemas, and generate code snippets in multiple languages directly from our developer portal.

Question 35

How secure are the short links?

Accepted Answer

All our short links are served over HTTPS with TLS 1.3 encryption. We also employ advanced threat detection to prevent our platform from being used for phishing or malware distribution, ensuring a safe ecosystem for all users.

Question 36

What happens if your service goes down?

Accepted Answer

We have comprehensive disaster recovery protocols. Our data is replicated across multiple geographic zones. In the extremely rare event of a primary system failure, our failover systems activate automatically to minimize downtime.

Question 37

Can I export raw data?

Accepted Answer

Yes, you own your data. You can export complete CSV logs of every individual scan event, including timestamps, IP (anonymized), agent string, and location, giving you the freedom to perform custom analysis in Excel or Tableau.

Question 38

Are you GDPR compliant?

Accepted Answer

Yes, we are fully GDPR compliant. We respect user privacy and do not collect Personally Identifiable Information (PII) from scanners without explicit consent. Our data processing agreements align with strict EU privacy standards.

Question 39

Do you track personal data of people who scan?

Accepted Answer

No. When someone scans a QR code, we only collect anonymous technical data: time of scan, general location (derived from IP, city-level only), device type, and operating system. We do not track names, phone numbers, or browser history.

Question 40

Where is my data stored?

Accepted Answer

Our primary data centers are located in the US and EU. For Enterprise customers with strict data residency requirements, we can provision regional storage solutions to ensure your data stays within specific geographic borders.

Question 41

Can I delete my account and data?

Accepted Answer

Yes, you have the right to be forgotten. You can request full account deletion at any time. This will permanently erase all your QR codes, analytics history, and user data from our active databases and backup archives within 30 days.

Question 42

Do you use cookies?

Accepted Answer

We use essential cookies to maintain your login session and ensuring the platform functions correctly. We use analytics cookies only if you opt-in via our cookie banner. Scanners of your QR codes are NOT dropped with persistent tracking cookies by default.

Question 43

Is my payment information safe?

Accepted Answer

We do not store credit card details on our servers. All payments are processed by Stripe/PayPal, which are PCI-DSS Level 1 certified payment providers—the highest level of security certification in the payments industry.

Question 44

Do you sell data to third parties?

Accepted Answer

Never. Our business model is based on providing a premium software service, not selling users. We do not sell, rent, or trade your personal data or your scan data to advertisers or data brokers under any circumstances.

Question 45

Who has access to my data?

Accepted Answer

Access to your data is strictly restricted to you and authorized staff members who need it for support or maintenance purposes. All staff access is logged, monitored, and secured with multi-factor authentication (MFA).

Question 46

Do you support CCPA?

Accepted Answer

Yes, we comply with the California Consumer Privacy Act (CCPA). California residents have specific rights regarding their data, including the right to know what is collected and the right to opt-out, which we fully honor.

Question 47

How do you handle data breaches?

Accepted Answer

We have an incident response plan in place. In the unlikely event of a data breach, we are committed to notifying affecting users and relevant regulatory authorities within 72 hours, providing full transparency on the impact and remediation steps.

Question 48

Is the platform SOC 2 compliant?

Accepted Answer

We follow SOC 2 Type II standards for security, availability, and confidentiality. Our security controls are regularly audited to ensure we meet the rigorous expectations of enterprise clients handling sensitive data.

Question 49

Do you support Two-Factor Authentication (2FA)?

Accepted Answer

Yes, we strongly recommend all users enable 2FA on their accounts. We support Time-based One-Time Password (TOTP) apps like Google Authenticator and Authy to add an impenetrable layer of security to your login process.

Question 50

How is data encrypted?

Accepted Answer

Your data is secure at rest and in transit. We use AES-256 encryption for database storage and TLS 1.3 for all data moving between your browser and our servers. Backups are also fully encrypted.

Question 51

Do you perform penetration testing?

Accepted Answer

Yes, we engage third-party security firms to conduct regular penetration testing and vulnerability assessments on our infrastructure. This proactive approach helps us identify and patch potential security weaknesses before they can be exploited.

Question 52

What is your password policy?

Accepted Answer

We enforce strong password policies requiring a minimum complexity. Use of password managers is encouraged. We use bcrypt hashing with salting to store credentials, meaning we never see or store your actual plain-text password.

Question 53

How do you prevent malicious QR codes?

Accepted Answer

We have an automated threat detection system (Google Safe Browsing integration) that scans destination URLs for known malware or phishing sites. Accounts attempting to generate malicious links are automatically flagged and suspended.

Question 54

What cloud provider do you use?

Accepted Answer

Our infrastructure is hosted on Amazon Web Services (AWS), the world's most secure cloud computing environment. AWS provides physical security, network firewalls, and compliance certifications that form the bedrock of our security posture.

Question 55

Do you offer an SLA?

Accepted Answer

Yes, enterprise contracts include a Service Level Agreement (SLA) guaranteeing uptime and specifying support response times. We back our reliability with financial credits if we fail to meet our promised service standards.

Locate your customers in real-time

Turn Every Scan into Actionable Intelligence

Real-Time Analytics

Smart Aggregation

CRM Integration

Smart Notifications

What this means for your business:

Live Analytics Dashboard

Transform Data Into Actionable Intelligence

Faster Insights

Productivity Boost

Action-Driven Results

Ready to unlock your QR potential?

Stay ahead of the QR code revolution

Turn Every Scan into Actionable Intelligence

Real-Time Analytics

Smart Aggregation

CRM Integration

Smart Notifications

What this means for your business:

Live Analytics Dashboard

Everything You Need to Succeed

Real-Time Analytics

Smart Aggregation

CRM Integration

Smart Notifications

Enterprise Security

Mobile Optimization

Global Tracking

Instant Setup

Advanced Tracking

Ready to unlock these powerful features?

Transform Data Into Actionable Intelligence

Faster Insights

Productivity Boost

Action-Driven Results

Ready to unlock your QR potential?

Choose Your Perfect Plan

Personal

Professional

Enterprise

Corporate

Need a custom solution?

Frequently Asked Questions

Everything You Need to Succeed

Real-Time Analytics

Smart Aggregation

CRM Integration

Smart Notifications

Enterprise Security

Mobile Optimization

Global Tracking

Instant Setup

Advanced Tracking

Ready to unlock these powerful features?

Choose Your Perfect Plan

Personal

Professional

Enterprise

Corporate

Need a custom solution?

Frequently Asked Questions